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My phone has, over the last month, developed the sound of a spastic bumblebee on the line, so I figured it was time to call Orange and get it replaced.
They cheekily (to save themselves money, I assume) automatically did the replacement via my insurance policy (it's not a year old, if there's a mechanical fault, technically, it should be replaced regardless of insurance), and I did get a 15 quid excess charge from the policy, BUT they arranged to replace it the very next day despite the fact that that was a sunday.
Which, to be honest, I'm quite impressed about. So I now have a shiny new Treo again.
Unfortunately, having hotsynced my old one, hard-reset it to clean out the memory and removed the SD card, I left the fucking SIM in the phone that I gave to the courier.
Doh.
Another phone call to Orange and they're posting me a replacement SIM. The woman said "When you get your bill, you'll notice that there's a 15 pound charge for the new SIM..." "Hang on one frickin' second..." "... which we've waived." "Oh. Neat! Ta!"
Almost full marks for Orange. They're really quite good people to deal with.
They cheekily (to save themselves money, I assume) automatically did the replacement via my insurance policy (it's not a year old, if there's a mechanical fault, technically, it should be replaced regardless of insurance), and I did get a 15 quid excess charge from the policy, BUT they arranged to replace it the very next day despite the fact that that was a sunday.
Which, to be honest, I'm quite impressed about. So I now have a shiny new Treo again.
Unfortunately, having hotsynced my old one, hard-reset it to clean out the memory and removed the SD card, I left the fucking SIM in the phone that I gave to the courier.
Doh.
Another phone call to Orange and they're posting me a replacement SIM. The woman said "When you get your bill, you'll notice that there's a 15 pound charge for the new SIM..." "Hang on one frickin' second..." "... which we've waived." "Oh. Neat! Ta!"
Almost full marks for Orange. They're really quite good people to deal with.
